- Order Processing:
- Orders are processed within 1-2 business days of payment confirmation.
- Confirmation emails with tracking details will be sent upon dispatch.
- Shipping Methods:
- Standard shipping options are available.
- Expedited shipping may be offered with additional fees.
- Shipping Times:
- Standard shipping times vary based on the destination.
- Estimated delivery times are communicated during the checkout process.
- International Shipping:
- International shipping is available.
- Customers are responsible for any customs duties or taxes.
- Shipping Delays:
- The Sculptedge Studio is not liable for shipping delays caused by external factors (e.g., weather, customs).
- In case of delays, customers will be informed promptly.
- Incomplete or Incorrect Addresses:
- Customers are responsible for providing accurate shipping information.
- Additional charges may apply for address corrections.
- Lost or Stolen Packages:
- The Sculptedge Studio is not responsible for lost or stolen packages.
- Customers are encouraged to track shipments and contact the carrier for assistance.
- Delivery Confirmation:
- Delivery is considered confirmed upon the carrier’s acknowledgment.
- Contact our support team if there are issues with delivery confirmation.
- Undeliverable Packages:
- Packages returned as undeliverable will be subject to additional shipping fees for re-delivery.
- Modification of Shipping Policy:
- The Sculptedge Studio reserves the right to modify the shipping policy.
- Changes will be communicated to customers.
Note: Please review and understand our Shipping and Delivery Policy before placing an order. For any questions or concerns, contact our customer support at info@sculptedgestudio.com or through our online contact form.